Legal
Privacy Policy
This policy explains what personal data we handle when you use iptvsmart.co.uk or buy from us, why we handle it and what your rights are.
Who we are
This website is operated by IPTVSmart (“IPTVSmart”, “we”, “us”). We are the controller of the personal data described in this policy. You can contact us about privacy at our contact page.
The data we collect
Information you give us
- Contact enquiries: your name, email address and the content of your message.
- Orders and trials: the details needed to set up and manage your subscription, such as your email address, the plan chosen and order references. Payment is handled by our payment or checkout provider; we do not store full card details on this website.
- Support: information you choose to share when asking for help, such as your device model.
Information collected automatically
- Preferences stored on your device: your choice of region and currency, and your cookie choice. These are stored in your browser so the site remembers them. They are not used to identify you.
- Analytics, only with your consent: if you accept analytics cookies, we use Google Analytics 4 to understand how the site is used: pages viewed, approximate location derived from IP address, device type, and interactions such as selecting a plan or clicking a checkout or free-trial button. If you decline, analytics is not loaded.
- Server logs: our hosting provider records technical information such as IP address, browser type and the time of each request, for security and reliability.
How we use your data and our legal bases
| Purpose | Legal basis |
|---|---|
| Providing your subscription or trial and supporting you | Performance of a contract, or steps taken at your request before entering one |
| Replying to enquiries | Legitimate interests in responding to people who contact us |
| Keeping records of transactions | Legal obligation |
| Analytics | Consent, which you can withdraw at any time |
| Keeping the site secure and preventing misuse | Legitimate interests in protecting our service |
We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.
Cookies and similar technologies
We keep these to a minimum.
- Strictly necessary storage: remembers your region, currency and cookie choice. No consent is required for these.
- Analytics cookies: set by Google Analytics only if you choose “Accept”. You can change your mind by clearing this site's data in your browser, after which you will be asked again.
Who we share data with
We share personal data only with service providers who need it to help us operate, such as our website host, our payment or checkout provider, our email provider and, with your consent, Google for analytics. They may process data only on our instructions or as independent controllers under their own obligations, for example a payment provider.
Some providers may process data outside the UK and the European Economic Area. Where that happens, we rely on recognised safeguards such as adequacy decisions or standard contractual clauses.
How long we keep data
We keep personal data only for as long as it is needed for the purposes above. Enquiries are kept for as long as needed to deal with them and for a reasonable period afterwards. Transaction records are kept for the period required by tax and accounting law. Analytics data is retained according to the retention setting in our Google Analytics account.
Your rights
Under the UK GDPR and the EU GDPR, you have the right to:
- ask for a copy of your personal data;
- ask us to correct inaccurate data;
- ask us to delete your data, in certain circumstances;
- object to, or ask us to restrict, certain processing;
- receive data you gave us in a portable format;
- withdraw consent where we rely on it.
To exercise any of these rights, contact us at our contact page. We may need to confirm your identity before acting on a request.
You also have the right to complain to a supervisory authority. In the UK that is the Information Commissioner's Office (ico.org.uk). In Ireland it is the Data Protection Commission (dataprotection.ie).
Children
Our service is intended for adults. We do not knowingly collect personal data from children.
Changes to this policy
We will update this page when our practices change and revise the date at the top. Significant changes will be highlighted on the site.