Frequently Asked Questions

IPTV stands for Internet Protocol Television. Instead of arriving through an aerial, satellite dish or cable, television is delivered over your broadband connection and played through an app on your TV, streaming stick, phone or tablet. Our plain-English IPTV explainer covers the detail.

IPTVSmart is the service provider. This website is where we publish our own plans, prices, device information and guides. We do not publish rankings of other companies, and we do not pose as an independent reviewer. Read more on our editorial policy.

Every price shown is the total for the whole subscription period, paid once. For example, the 6-month plan for one connection is £37.99€45.60 in total, not per month. The calculator also shows the effective monthly cost so you can compare durations fairly.

The 12-month plan includes one additional month at no extra charge, so you pay for 12 months and receive 13 months of service. The effective monthly cost we show for that plan is the total divided by 13.

It means three simultaneous connections: up to three screens can stream at the same moment. You can install a player app on more devices than that, but only the number of connections in your plan can be watching at once. See how many devices can use IPTV at once for worked examples.

Yes. We publish a euro price list for customers in Ireland and a sterling price list for customers in the UK. Use the £ / € switch at the top of any page. Euro prices are set prices, not a live conversion of the sterling figure.

Please contact us before you buy if you think you will need more connections part-way through a subscription, and we will explain the options available on your account.

Use any “Free Trial” button on the site or go to the free trial page. Trial availability and terms are confirmed when you submit your request.

Test on the device and broadband connection you will really use, at the times you normally watch. Check the TV guide, how quickly channels open, and whether the app is comfortable to use with your remote. Our trial checklist lists everything worth checking.

The devices we currently list as compatible are shown on the devices page, with a setup guide for each. If your device is not listed, ask us before buying rather than assuming it will work.

As a rough guide, allow around 5–10 Mbps for each HD stream and around 20–25 Mbps for each 4K stream, on top of whatever else your household is doing online. A stable connection matters more than a headline speed. See our buffering guide for how to test yours.

Most buffering is caused by weak Wi-Fi, a congested home network, an overloaded device or peak-time pressure on a connection. Work through the checks in our IPTV buffering guide in order: it starts with the quickest fixes.

IPTV is a delivery technology and is legal. What matters is whether a particular service has the right to distribute the content it offers. Streaming content from a source that is not authorised by the rights holder can be unlawful in both the UK and Ireland. Separate television licence rules also apply in each country. We explain this in more detail in the legal section of our UK guide and on our disclaimer. This is general information, not legal advice.

An IPTV subscription does not replace a television licence. In the UK you need a TV Licence to watch or record live TV on any channel or service, or to use BBC iPlayer. In Ireland a licence is required for premises that hold a television set. Check tvlicensing.co.uk or tvlicence.ie for the current rules.

The plan structure is the same: three durations and one to five simultaneous connections. Customers in Ireland see euro pricing and Ireland-specific guidance. For exactly what is included in a plan, check the details shown at checkout or ask us before buying.

Our refund policy sets out when refunds are available and how to request one. Using a free trial first is the simplest way to check the service suits you before paying.

Start with the troubleshooting hub, which covers the most common problems. If that does not solve it, contact us with your device model, the app you use and a description of what happens.