Televisions and set-top boxes running Android TV or Google TV, including streaming boxes such as NVIDIA Shield, install player apps directly from Google Play.
If your device does not appear above, please do not assume it will work. Ask us first, telling us the make and model. In many cases the simplest answer is to add an inexpensive streaming stick to the television you already have.
Devices and connections are different things
You can set up as many of your devices as you like. Your plan decides how many of them can stream at the same moment.
Devices with the app installed
You can set up a player app on several devices around your home: the living-room TV, a bedroom Firestick, a phone, a tablet.
Installing the app does not use a connection.
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Simultaneous connections
This is what your plan sets: how many screens can be streaming at the same moment. On a 3-device plan, three can watch together.
A fourth screen has to wait until one of the three stops.
So five televisions with the app installed still need a 5-device plan if all five will be watching at once. Choose the number of connections that matches how your household really watches at its busiest. If you have questions about how connections work on your account, ask us before you buy.
Getting the best picture on any device
Use a wire where you can. An Ethernet cable from router to device removes the most common cause of buffering.
Use 5 GHz Wi-Fi where you cannot. It is faster and less congested than 2.4 GHz at short range.
Keep the device updated. Install system and app updates when they are offered.
Restart occasionally. Streaming sticks left on standby for weeks benefit from a full restart.
It means three simultaneous connections: up to three screens can stream at the same moment. You can install a player app on more devices than that, but only the number of connections in your plan can be watching at once. See how many devices can use IPTV at once for worked examples.
Which devices can I use?
The devices we currently list as compatible are shown on the devices page, with a setup guide for each. If your device is not listed, ask us before buying rather than assuming it will work.
What broadband speed do I need?
As a rough guide, allow around 5–10 Mbps for each HD stream and around 20–25 Mbps for each 4K stream, on top of whatever else your household is doing online. A stable connection matters more than a headline speed. See our buffering guide for how to test yours.
Why does IPTV buffer?
Most buffering is caused by weak Wi-Fi, a congested home network, an overloaded device or peak-time pressure on a connection. Work through the checks in our IPTV buffering guide in order: it starts with the quickest fixes.